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Help me resolve SiteSell.com issue

 Affiliate Marketing Forum Index -> Complaint Corner
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robz



Joined: 18 Apr 2006
Posts: 2
PostPosted: Tue Apr 18, 2006 3:11 pm    Post subject: Help me resolve SiteSell.com issue Reply with quote
Hi,

I'd originally posted a query in the sitesell section before I noticed that there was this section.

Now though I do have grounds for a legitimate complaint, I'm more interested in resolution. So if someone can point me in the right direction I'd greatly appreciate it.

Basically, I've had technical issues with SBI and after a series of interactions with the support staff, where the technical issue could not be resolved, I requested a refund. For unknown reasons, the communications just seemed to lapse thereafter. In other words, no one processed my refund and has been in limbo for a long time now.

Thanks
Rob
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Charlie



Joined: 22 Aug 2003
Posts: 3305
Location: UK
PostPosted: Wed Apr 19, 2006 8:46 am    Post subject: Re: Help me resolve SiteSell.com issue Reply with quote
robz wrote:
I requested a refund. For unknown reasons, the communications just seemed to lapse thereafter.

I've had my share of complaints about Sitesell support, but I must admit not responding isn't one of them.

I've pushed them a bit hard at times, but to their credit, they've always remained calm and professional and always responded, even if I wasn't always happy they were answering the question I asked.

Different individuals vary, but unless something very strange has happened recently, I don't believe they are deliberately ignoring your refund request.

In your shoes, I'd dig out the phone number from the site and use that.

Have to hand the details of your previous communications - both directions, together with dates and email headers.

If you really don't fancy the phone, use the support form one more time, but be prepared to use the "help" address if you hear nothing within a day.

Cheers,
Charlie.

P.S. Make sure you aren't getting email filtered out your end. This can happen.
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AllanGardyne
Site Admin


Joined: 02 Jul 2003
Posts: 5839
Location: by the beach, Australia
PostPosted: Wed Apr 19, 2006 10:29 am    Post subject: Reply with quote
robz, If you take Charlie's advice and it doesn't work, please contact me and I'll see what I can do. SiteSell is a good company.
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