Affiliate Marketing Forum

Bobby · Joined: 12 Jul 2003 Posts: 764

I want to submit a question to the AdSense staff to ask why I'm getting relevant ads on all pages of a site but only charity ads on the home page.

Is it best to submit this type of question through the "Contact Us" form or is there a better method? Anyone have experience?

Also, how long does it usually take to get a response?

Thanks,
Bobby

Debs · Joined: 16 Aug 2003 Posts: 4296 Location: NY

I would use the contact form on your account and I've had responses within 24-48 hours.

Debs
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Bobby · Joined: 12 Jul 2003 Posts: 764

Thanks Debs.

- Bobby

MinniePauz · Joined: 19 Nov 2003 Posts: 161 Location: Michigan

Same here....they've been very good about answering my questions and it's always very specific to my question instead of some canned response.
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Dee
"Rebel with the Pause"

Bobby · Joined: 12 Jul 2003 Posts: 764

I sent a message to AdSense and got a response in just a few hours. I asked if they could take a look at a site and give me suggestions for getting relevant ads on the home page. All other pages are getting relevant ads but the home page is getting charity ads.

Either a number of people are experiencing the same problem or I got a canned response. Here is the response:
----------------------------------------------------------------------------

Thank you for bringing this issue to our attention.

We are currently working as quickly as we can to address this problem. As
soon as we have more information for you, we will email you again.

We appreciate your patience.

Sincerely,

The Google Team

-----------------------------------------------------------------------------

Is anyone else having this "problem"?

-Bobby

Bobby · Joined: 12 Jul 2003 Posts: 764

Hello,

I thought I'd post again in this thread to see if I could catch someone new that might have information.

Is anyone experiencing the problem I described in the previous post?

Note that I am only experiencing it on one site only - not any others.

Thanks,
Bobby

Guest · Guest

That is their standard response when they don't have an answer for you right away but they are looking into it. I had a similar response when communicating with them about mistargeted ads (not PSAs). The final response I got from them (after going back and forth 3 or 4 times) was:

Bobby · Joined: 12 Jul 2003 Posts: 764

After reading the previous post by Guest, I went back to review a couple of things.

The first check I received from AdSense had my personal name as the Payee instead of my company name. I logged in and changed the Payee name to my company name.

My company name is three words long.

When I click on the Contact form on AdSense now, the name field is automatically filled with my company name.

The email I received after contacting AdSense about the above problem was addressed to "Dear ***" where *** is just the first word of my company name. This is despite the fact I provided my personal name at the end of the message I sent to AdSense.

It seems obvious to me I received a canned response as opposed to a response from a human.

Bobby

Guest · Guest

What's wrong with the response you received if it's truthful, regardless of whether it is standard language that is used in all similar cases? That doesn't mean it wasn't sent by a human. It's called consistency.

In my experience, Google investigates all issues that are brought to their attention, but it's unreasonable to expect them to drop everything and fully research your issue immediately. In the meantime, they are simply acknowledging your message. I'd much rather get a similar acknowledgment than to wait several days before hearing anything at all.

Bobby · Joined: 12 Jul 2003 Posts: 764

Up to now, no one in this thread has stated an opinion that anything is "wrong" with the response from Google. Posters have provided information and asked questions.

Others who responded to my first question in this thread indicated that in their experience, AdSense provided a prompt & personal response that directly addressed the question being asked.

My experience seems to be different than that and I've pointed that out.

In the response to my question, AdSense stated, "We are currently working as quickly as we can to address this problem." That could be interpreted in different ways.

Someone else indicated this was a canned response. If that's true, I think it would be an improvement to change the wording of their canned response to something as simple as:

"This is an automatic response. We received your question. An immediate solution is not available for all AdSense problems. If there is an immediate solution to your problem, someone from the AdSense staff will notify you in 1-2 business days. If there is not an immediate solution, you will not receive any further correspondce from us on this matter until a solution has been realized unless we need additional information from you to address the problem."

I haven't offered an opinion as to whether the response was "wrong" or "right." I have now offered an opinion that I think the response could be improved.

And one footnote - I responded to the AdSense response with further information that may assist them if someone is researching the particular problem I submitted. I did not receive a reply to the additional information message.

Thanks,
Bobby

Guest · Guest

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